Account Manager / Inside Sales
$70,000–$85,000 year
On-siteIrvine, California, United States
Job Summary
Serve as the main point of contact for a portfolio of accounts, building trust from the warehouse floor to the front office. Prepare accurate estimates and clear scopes of work for service calls, repairs, and installation projects, then schedule and coordinate preventative maintenance visits around customer agreements and team capacity. Manage work orders from start to finish in our field service management system, keeping documentation and customer updates current. Resolve urgent issues by coordinating with Field Service, Operations, and leadership, owning the outcome from first call to final fix. Identify opportunities to grow accounts through expanded service agreements, added equipment, and multi-location relationships. Handle renewals and reconnect with at-risk accounts before they leave. Keep CRM and service records accurate and prepare account summaries for internal reviews and customer meetings.
Required Qualifications
- 3+ years in account management, customer success, or a client-facing role in B2B industrial or commercial field service
- A track record of managing several complex, high-value relationships at once
- Strong written and verbal communication
- Strong organization and attention to detail under time pressure
- Valid driver's license and reliable transportation for occasional customer site visits
Desired Qualifications
- Proficiency with CRM and field service management software
- ServiceTitan
- Bachelor's degree
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