Account Manager
On-siteMarshfield, Massachusetts, United States
Marshfield, Massachusetts, United StatesOn-siteFull Time
Full Time
Job Summary
Serve as the primary point of contact for assigned police and fire department accounts, managing the full lifecycle from onboarding to ongoing maintenance. Build strong client relationships by understanding needs, providing strategic recommendations, and overseeing project delivery within budget. Collaborate with internal teams to ensure seamless experiences while monitoring performance metrics and preparing regular reports. Identify growth opportunities, drive upselling, and resolve client issues quickly and professionally to meet satisfaction goals.
Required Qualifications
- Five years of experience in account management, client relations, or a similar role
- Excellent communication and interpersonal skills
- Strong project management skills and attention to detail
- Ability to work independently and manage multiple client accounts simultaneously
- Proficient in Microsoft Office & Google Workplace
- Proven track record of meeting or exceeding client satisfaction goals
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