Account Manager II
On-siteAustin, Texas, United States
Job Summary
Manage a portfolio of SMB merchants as the primary point of contact for renewals and growth opportunities. Drive retention by leading the end-to-end renewal process, including forecasting, pricing, negotiations, quoting, and contract execution. Identify and close expansion opportunities by aligning Recurly solutions to evolving merchant needs while proactively mitigating churn risk. Partner cross-functionally with Customer Success, Sales Engineering, Product, and Finance to deliver successful outcomes and maintain accurate records in Salesforce. Monitor merchant health and business trends to identify risks and long-term growth potential. Consistently achieve retention, expansion, and revenue performance goals.
Required Qualifications
- 5+ years of experience in SaaS account management, renewals, customer success, sales, or another customer-facing role
- Proven success achieving retention, renewal, and expansion goals
- Strong negotiation, communication, and relationship management skills
- Ability to manage a high-volume portfolio while balancing competing priorities
- Strong business acumen with a proactive, solution-oriented mindset
- Experience using Salesforce or a comparable CRM platform
- Bachelor's degree or equivalent professional experience
Desired Qualifications
- Experience working with SMB merchants in a SaaS or subscription-based business
- Knowledge of subscription management, recurring revenue, or payments
- Experience with consultative selling, renewals, cross-sell, and upsell strategies
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