Account Manager
RemoteUnited States
Job Summary
Own executive-level relationships and overall account health for assigned brands by partnering with brand leadership to align on goals and long-term growth strategies. Proactively identify opportunities to enhance performance, increase engagement, and expand Rallio's footprint by analyzing metrics and delivering strategic recommendations. Drive client satisfaction and retention through effective communication, performance reporting, and relationship management while collaborating with regional stakeholders to ensure successful program activation. Plan, schedule, and lead monthly and quarterly business reviews, trainings, and webinars. Represent Rallio at client conferences and industry events, including travel and speaking engagements. Own revenue growth within assigned accounts by identifying upsell opportunities and influencing product roadmap decisions. Partner cross-functionally with Product, Support, and Leadership teams to advocate for client needs.
Required Qualifications
- 3+ years of experience in account management, client success, or digital marketing
- Proven ability to manage and grow enterprise-level client relationships
- Strong leadership skills
- experience mentoring and guiding team members
- Excellent communication and presentation skills
- confidence engaging executive-level stakeholders
Desired Qualifications
- experience within multi-location or franchise environments
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