Account Manager I - Westlake Black Credit Card
$35,942–$35,942 year
On-site · Las Vegas, Nevada, United States
Job Summary
The 60-Day Collector plays a key role in helping Westlake Financial reduce delinquencies and protect our portfolio. You’ll work with customers whose accounts are 31–60 days past due, using communication, problem-solving, and persistence to find workable solutions and prevent loan losses. Negotiate with customers to develop payment plans that fit their individual situations. Meet and exceed daily and monthly goals while maintaining quality and compliance standards. Make outbound calls that lead to successful payments or timely arrangements to resolve delinquencies. Collaborate with teammates and contribute to the department’s overall success. Manage a high volume of calls efficiently and professionally in a fast-paced environment. Use skip-tracing tools to locate customers or collateral when needed. Reduce delinquency within your assigned queue and contribute to department-wide goals. Follow company policies and quality standards to ensure accuracy, compliance, and excellent customer experiences.
Required Qualifications
- 2+ years of experience in a collections environment preferred
- High school diploma or equivalent required
- Type at least 35 WPM with strong computer and data-entry skills
- Excellent communication and negotiation abilities with professional phone etiquette
- Flexible schedule – willing to work overtime and weekends when needed
- Understanding of collection laws, including the Fair Debt Collection Practices Act (FDCPA)
- Proficient in Microsoft Excel and Outlook; comfortable navigating web-based applications
- Team-oriented with a positive, dependable attitude
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