Account Manager I - Universal
$68,640–$88,250 year
On-siteTorrance, California, United States
Job Summary
Maintain and grow key stakeholder relationships within a portfolio of existing customers by acting as the subject matter expert on operational needs to drive revenue and volume. Manage portfolio load processes by partnering with Carrier Sales on coverage status and proactively communicating shipment performance updates. Communicate regarding pricing, accessorials, and cost adjustments while analyzing customer profitability to adjust commitments or escalate issues as necessary. Troubleshoot customer issues including carrier delays and order exceptions, and actively pursue past-due invoices in collaboration with the collections team. Prepare for and participate in quarterly and monthly business reviews, maintain records to ensure SLAs are met, and assist in building loads according to customer SOPs. Schedule pick-ups and deliveries as needed and work with Account Executives to update customer procedures. Available as needed for after-hours issues.
Required Qualifications
- High School Diploma or GED equivalent
- 0-3 years Experience in logistics / transportation
- 1 year or more experience
Desired Qualifications
- Associate's Degree
- Bachelor's Degree
- Proven track record in generating profitable revenue growth and retaining existing customers
- Microsoft Office Suite
- Transportation Management System (TMS)
- Strong verbal and written communication skills
- Strong negotiation skills
- Ability to problem solve, make independent decisions with minimal oversight, set and meet deadlines
- A team player who works well with others
- A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role
- Growth mindset
- Customer service focus
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