Account Manager I
HybridLisboa, Manica Province, Republic of Mozambique
Lisboa, Manica Province, Republic of MozambiqueHybridFull TimeTravel PlatformLarge
Full TimeLargeTravel Platform
Job Summary
Manage the largest regional account by acting as the primary sales point-of-contact, driving retention and growth through proactive product promotion and contract renegotiation. Develop strategies to increase MIDT share and revenue while mapping customer requirements to Travelport's offerings. Maintain an active CRM pipeline, optimize support resources for the best customer experience, and build senior relationships with key decision-makers. Collaborate with cross-functional teams including Solution Consultants and Project Management to deliver on strategic sales plans and overcome competitive threats.
Required Qualifications
- Contract/Customer Management experience
- Educated to a degree or equivalent
- Minimum of 3 years working experience in a business-to-business environment within the travel industry or Tech
- Strong commercial skills, including ability to translate customer business requirements into definable actions by addressing the market environment
- Excellent account/relationship management to create opportunities for business enhancement within an account
- Strong self-management skills for pipeline management, updating sales database and reporting
- Excellent communication and interpersonal skills - persuasive and capable of influencing senior stakeholders both internally and externally
- Possessing a high degree of self-motivation, confidence, assertiveness, and an ability to respond to rapidly changing environments
- Strong commercial understanding of the Travelport business model, core drivers & technology requirements
- Will have a high degree of numeracy and financial acumen
- Must possess an overriding desire to understand, agree and meet customer needs and exceed their expectations, constantly striving to achieve customer satisfaction
- Ability to assess/analyze situations, grasp complexities and identify issues, applying sound judgement
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