Account Manager I
$90,000–$100,000 year
On-site · Utah, United States
Job Summary
As an Account Manager at HMA, you are the trusted partner for both clients and brokers building strong, lasting relationships and ensuring everyone feels supported. You’ll work closely with clients who have self-funded health plans, guiding them through the complexities and helping them maximize the value of their strategies. At the same time, you’ll manage broker relationships, keeping them aligned and empowered to deliver the best outcomes for their clients. Beyond retention and engagement, you’ll serve as the clear voice of clients and partners within the organization, making sure their needs are represented and acted on. Represent Client Success by participating in finalist meetings and implementation; Owns preparation, delivery and execute of renewal strategy; Build strong relationships with key stakeholders and demonstrate HMA value; Recommend products and services relevant to client needs by reviewing data and listening to customer needs through regular touchpoints; Regularly updates CRM to communicate client and broker activities across the organization; Brings new insights from industry events, client and broker meetings and competitor information to supplement client success strategy; Serve as a subject matter expert for client success functions by participating in projects as needed
Required Qualifications
- BA degree in healthcare related field, communications, business administration preferred
- WA State Agents License, Life & Disability or other professional designation (e.g., CEBS, HIAA) preferred upon hire. May be completed within first 90 days upon hire
- 1-2 years’ experience in the health insurance industry
- 1-2 years working directly with clients/brokers
- 2 years of account management experience
- Extensive knowledge of ERISA, Benefit Plan Management, Self-Funded Benefit Plans and Stop Loss
- Strong written and verbal communication skills
- Professional presence and appearance
- Ability to engage in community/ networking opportunities outside of normal business hours
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