Account Manager I (61301)
On-siteMarceline, Missouri, United States
Job Summary
Manage day-to-day activities across multiple client accounts to ensure satisfaction, retention, and account growth by serving as the primary liaison between the company and assigned clients. Deliver strategic insight and personalized service while partnering with Sales Representatives to identify upselling opportunities and new revenue streams within existing accounts. Facilitate cross-functional meetings to meet project milestones, collaborate with Estimating on pricing proposals, and track account health metrics within the CRM system. Plan annual client review meetings, including agenda setting and data compilation. Requires five years of account management or sales experience, proficiency in Salesforce, and strong communication skills.
Required Qualifications
- High School Diploma
- Ability to remain organized and self-directed
- Ability to work both independently and collaboratively in a team environment
- Strong verbal and written communication skills, including excellent listening, negotiation, and presentation abilities
- Ability to communicate clearly and accurately with clients and internal stakeholders at all levels of the organization
- Excellent customer service skills with the ability to resolve client issues effectively
- Ability to manage multiple account management projects simultaneously while maintaining attention to detail
- Experience in delivering client-focused solutions tailored to customer needs
- Proficiency in CRM software (e.g., Salesforce), Microsoft Office, and other computer applications
Desired Qualifications
- Five years account management or sales experience in a fast-paced sales environment preferred
- Print and/or publishing experience preferred
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