Account Manager
HybridBoynton Beach, Florida, United States
Job Summary
Develop deeper relationships with clients and act as their primary contact for assigned property Boards and HOA offices. Conduct on-going account visits and meetings at least twice monthly to review service performance, utilization reports, and new feature releases. Proactively identify upsell opportunities, lead contract renewal presentations, and handle resident or VIP escalations. Create and deliver onsite sales demos, respond to web inquiries, and update the customized web portal blog. Partner with legal, engineering, marketing, and operations teams to ensure end-to-end customer satisfaction while collaborating on marketing materials and recommendations. Stay current on telecom trends and competition to position Hotwire effectively in the marketplace.
Required Qualifications
- Bachelor's degree preferred or equivalent
- At least 2 years' telecommunications industry experience with account management experience preferred
- At least 3 years of Account Management, Customer Service or other relevant experience
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
- Must embrace company principles and demonstrate understanding of Hotwire's White Glove culture
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