Account Manager - Home Services (Needham, MA)

Account Manager for home services responsible for coordinating projects between clients and contractors. You’ll manage a local territory with on-site visits within 30 minutes of Needham, MA, keep a structured project pipeline, and inform clients with updates while ensuring a smooth overall client experience. Key duties include coordinating between clients and contractors, communicating effectively by phone, text, and email, following up and resolving small issues before they escalate, reviewing and polishing estimates before sending to clients, and owning the end-to-end client experience. The role emphasizes clear, professional communication, fast responsiveness, strong organization, attention to detail, and the ability to manage multiple clients/projects simultaneously. Benefits include PTO and health/dental/vision insurance, with real career growth as team members are promoted within the first year. Local territory with most on-site visits within 30 minutes of the applicant’s residence; no door knocking or high-pressure sales, focusing on taking care of clients and getting things done efficiently.