Account Manager
$120,000–$160,000 year
Remote · United States
United StatesRemoteFull Time$120,000–$160,000 yearMid LevelNot SpecifiedData PlatformStartup
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Startup
Industry
Data Platform
Job Summary
Account Manager to own relationships for a portfolio of SaaS clients, drive renewals and expansion opportunities, up-sell and cross-sell, map client goals to Hightouch solutions, collaborate with internal teams to ensure seamless delivery and client satisfaction, maintain accurate client records and renewals, and lead renewal meetings and strategic reviews to position our solutions as essential to clients' business outcomes.
Required Qualifications
- 2+ years of demonstrated success in Account Management, Renewal Management, Sales, or Customer Success, preferably in SaaS
- Proven track record of meeting or exceeding quotas and driving positive customer outcomes
- Experience managing retention and adoption for complex SaaS accounts
- Strong written and verbal communication skills with ability to present to various stakeholder levels
- Excellent organizational skills, attention to detail, and ability to manage multiple priorities
- Self-starter mentality with ability to work independently and collaboratively
- Strong problem-solving skills and process improvement mindset
- Financial acumen and experience with contract management
- Ability to adapt quickly to changing priorities and business needs
- Customer-first approach with focus on building long-term partnerships.
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