Account Manager
On-siteMilwaukee, Wisconsin, United States
Job Summary
Manage and expand existing customer accounts by building long-term relationships and acting as the primary point of contact for all logistics needs. Proactively identify opportunities to enhance service offerings, present tailored solutions for supply chain challenges, and conduct business reviews to drive efficiency and profitability. Oversee daily logistic activities including shipments and service issues, while collaborating with internal teams for seamless account transitions. Analyze customer data and feedback to develop strategies that reduce costs, support pricing negotiations, and maintain accurate records of interactions and performance metrics. Provide guidance on optimizing logistics processes and monitor industry trends to adjust strategies for changing market demands. Travel up to 25% of the time to visit customers and strengthen relationships.
Required Qualifications
- Bachelor's degree in logistics, supply chain management, business, or a related field, or equivalent industry experience
- Minimum of two years of experience in account management
- Proven track record of successfully managing customer accounts and enhancing business relationships
- Strong problem-solving skills and the ability to respond quickly to customer needs and operational challenges
- Exceptional communication, negotiation, and interpersonal skills, with the ability to work effectively across different teams and with various levels of stakeholders
- Proficiency in logistics software/tools, CRMs, and Microsoft Office Suite
- Ability to work in a fast-paced environment, balancing multiple customer needs while focusing on delivering high-quality service
- Self-motivated, with a strategic mindset and a commitment to driving results and customer satisfaction
- Ability to travel up to 25% of the time to visit with existing customers to strengthen relationships, gain a deeper understanding of their logistics needs, and position AEL to grow with the existing customers
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.