Account Manager, Healthcare
$233,125–$300,000 year
On-siteMcLean, Virginia, United States
Job Summary
Own a portfolio of active Healthcare accounts as the primary point of contact for health systems, hospitals, payers, and public agencies. Drive retention and growth by developing account plans that deepen value creation and lead business reviews connecting ID.me solutions to customer goals. Build executive-level relationships with CIOs, CTOs, CISOs, and digital transformation leaders while collaborating cross-functionally with Product, Onboarding, and Legal to ensure seamless onboarding and value realization. Identify, qualify, and close growth opportunities including upsells and cross-sells within the existing customer base. Serve as the voice of the customer by capturing market feedback and surfacing product gaps to shape the healthcare identity roadmap. Monitor account health to flag risks early and proactively drive renewal strategies.
Required Qualifications
- 5–10 years of experience in account management, customer success, or enterprise sales within healthcare technology or SaaS organizations
- Demonstrated success managing and growing complex, multi-stakeholder enterprise accounts within health systems, hospitals, or payers
- Proven track record of driving retention, expansion, and renewal in a quota-carrying account management role
- Experience building executive-level relationships with IT and clinical leadership (CIO, CTO, CISO, CMIO, VP IT, Digital Transformation)
- Strong understanding of healthcare IT environments, including EMR ecosystems (e.g. Epic, Oracle, eCW, Meditech), patient portals, digital front doors, and interoperability initiatives
- Familiarity with federal and state healthcare programs and regulatory frameworks impacting identity, privacy, and access
- Experience leveraging AI tools to drive account management activities efficiently
- Ability to navigate regulated markets and complex procurement and renewal processes
- Entrepreneurial mindset with strong ownership, initiative, and resilience
- Excellent written and verbal communication skills with the ability to engage and influence executive audiences
- New York City, DC Metro Area, Nashville, or Austin (with travel to customer meetings and events)
Desired Qualifications
- Experience working in or selling identity and access management (IAM), cybersecurity, authentication, or fraud prevention solutions is a strong plus
- Experience working in high-growth or venture-backed technology companies
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