Account Manager, Healthcare Congresses

Develop and maintain strategic global client relationships with pharma congress stakeholders while delivering high quality. Ensure health of client accounts. Develop account standards and processes while holding team accountability. Maintain and grow account business and actively participate in renewal process. Ensure quality performance of project teams assigned to specific projects. Communication with clients at all levels of organizations, written and conversational. Financial responsibilities: Ensure budget accuracy and integrity. Create program budgets. Participate in program reconciliation. Ensure comprehensive understanding of client financial objectives year over year. Develop and maintain and responsible for fiscal forecast for each account assigned. Understand MSAs and SOWs. Oversee online registration process and website development. Actively work in Cvent to drive forward planning strategy. Delegate tasks such as rooming list management while maintaining quality standards. Ensure program resume is created and accurate. On-site staffing management, maintaining standards of service and image. End of year reporting to include summary of congresses booked, destinations, number of attendees, cost per program by deliverable, cost savings, etc. Must embody the Unbridled brand and culture, including character, change, credibility, and community