Account Manager
$70,000–$80,000 year
On-siteArcadia, California, United States
Job Summary
Manage the post-sale lifecycle for mid-tier accounts by serving as the primary point of contact, conducting regular health checks, and identifying organic growth opportunities through education on new eco-friendly product lines. Own the end-to-end order process from entry to delivery, liaising with logistics and warehouse teams to provide real-time updates on shipping schedules and inventory availability. Support the Field Sales team by generating professional quotes, preparing pitch presentations, and managing samples while maintaining high-quality data in Salesforce or HubSpot. Act as the first point of contact for inbound inquiries, vetting potential leads to determine their fit for the sustainable product line before transitioning qualified prospects to the appropriate Account Executive. Collaborate with Production and Accounting to resolve billing discrepancies or quality claims with speed and empathy.
Required Qualifications
- 2+ years in B2B customer service, internal sales, or account management
- Proficiency with CRM software (Salesforce or HubSpot) and ERP systems
- Exceptional organizational skills with a proven ability to manage high-volume emails and tasks without letting anything fall through the cracks
- Strong verbal and written communication skills with the ability to explain complex logistics or product specs clearly
Desired Qualifications
- Experience in packaging or food service
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