Account Manager
$65,000–$75,000 year
On-siteLemont, Illinois, United States
Job Summary
Manage customer accounts transitioned from Business Development, overseeing snow removal and landscaping maintenance while fostering long-term relationships. Serve as the primary point of contact for renewals and identify property enhancement projects based on customer priorities. Coordinate approved landscaping projects from initiation to completion, schedule crews, and monitor progress through regular site visits. Prepare and present detailed enhancement proposals to meet quarterly sales goals, record daily pipeline updates in Salesforce, and provide weekly reporting on progress. Approve invoices, track expenses, and communicate account status to senior management. Ensure all services meet industry standards, resolve customer concerns promptly, and adhere to safety regulations.
Required Qualifications
- High school diploma or G.E.D. equivalent
- Strong knowledge of landscaping services, including design, maintenance, irrigation, and horticulture
- Proven track record of managing customer accounts and successful project delivery
- Excellent communication, time management, and organizational skills
- Superior interpersonal skills with the ability to build rapport with customers and teams
- Proficient in project management and budgeting
- Ability to multi-task and work with pressures of deadlines
- Strong problem-solving skills and attention to detail
- Familiarity with landscaping software (e.g., Aspire, Salesforce, Netsuite or similar tools)
- Proficient in Microsoft Office (i.e. Word, Excel, PowerPoint, Outlook)
- Ability to work with General Manager, Operations Team, and Senior Leadership
- Goal oriented, strong collaborative mindset
- Strong value system (i.e. integrity, honesty)
- Valid Driver's License
- Ability to perform site visits, walk on uneven terrain and inspect landscaping projects
- Ability to lift and carry up to 50 pounds
Desired Qualifications
- Advanced degree
- Bilingual in Spanish
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