Account Manager
$65,000–$75,000 year
On-siteCarol Stream, Illinois, United States
Job Summary
Manage customer accounts transitioned from Business Development, overseeing snow removal and landscaping maintenance while identifying property enhancement opportunities. Coordinate approved landscaping projects from initiation to completion, schedule crews, and allocate resources to meet timelines and budgets. Prepare and present detailed enhancement proposals to meet quarterly sales goals, recording all activities within the CRM daily. Conduct regular site visits to monitor project quality, resolve customer concerns promptly, and ensure services meet industry standards. Provide weekly reporting on pipeline progress and financial performance to senior management. Partner with internal teams to execute customer entertainment events and assist with year-round budget planning.
Required Qualifications
- High school diploma or G.E.D. equivalent
- Strong knowledge of landscaping services, including design, maintenance, irrigation, and horticulture
- Proven track record of managing customer accounts and successful project delivery
- Excellent communication, time management, and organizational skills
- Superior interpersonal skills with the ability to build rapport with customers and teams
- Proficient in project management and budgeting
- Ability to multi-task and work with pressures of deadlines
- Strong problem-solving skills and attention to detail
- Familiarity with landscaping software (e.g., Aspire, Salesforce, Netsuite or similar tools)
- Proficient in Microsoft Office (i.e. Word, Excel, PowerPoint, Outlook)
- Ability to work with General Manager, Operations Team, and Senior Leadership
- Goal oriented, strong collaborative mindset
- Strong value system (i.e. integrity, honesty)
- Valid Driver's License
- Ability to perform site visits, walk on uneven terrain and inspect landscaping projects
- Ability to lift and carry up to 50 pounds
Desired Qualifications
- Advanced degree
- Bilingual in Spanish
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.