Account Manager
$65,000–$75,000 year
On-siteElgin, Illinois, United States
Job Summary
Manage customer accounts transitioned from Business Development, overseeing snow removal and landscaping maintenance while fostering long-term relationships. Transition and onboard new customers, serve as the primary point of contact, and handle renewals through the Company's CRM. Identify service expansion opportunities and property enhancement projects based on customer needs, then prepare and present detailed proposals to meet quarterly sales goals. Coordinate approved landscaping projects from initiation to completion, manage crew scheduling, and conduct regular site visits to monitor quality. Monitor project budgets, approve invoices, and communicate account status and financial performance to senior management. Assist customers with year-round budget planning and resolve operational concerns promptly.
Required Qualifications
- High school diploma or G.E.D. equivalent
- Strong knowledge of landscaping services, including design, maintenance, irrigation, and horticulture
- Proven track record of managing customer accounts and successful project delivery
- Excellent communication, time management, and organizational skills
- Superior interpersonal skills with the ability to build rapport with customers and teams
- Proficient in project management and budgeting
- Ability to multi-task and work with pressures of deadlines
- Strong problem-solving skills and attention to detail
- Familiarity with landscaping software (e.g., Aspire, Salesforce, Netsuite or similar tools)
- Proficient in Microsoft Office (i.e. Word, Excel, PowerPoint, Outlook)
- Ability to work with General Manager, Operations Team, and Senior Leadership
- Goal oriented, strong collaborative mindset
- Strong value system (i.e. integrity, honesty)
- Valid Driver's License
- Ability to perform site visits, walk on uneven terrain and inspect landscaping projects
- Ability to lift and carry up to 50 pounds
Desired Qualifications
- Advanced degree
- Bilingual in Spanish
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