Account Manager, Fulfillment
$132,000–$181,500 year
Hybrid · San Francisco, California, United States
Job Summary
Account Manager, Fulfillment owning the post-onboarding relationship for brands enrolled in Fulfilled by Faire. Responsible for retention, unlocking addressable SKUs, and driving consolidation of non-Faire wholesale onto FbF. Combines relationship management with data-driven storytelling to translate operational metrics into commercial conversations, coach brands on cost/ease/growth benefits of FbF, and identify at-risk accounts before churn events. Key duties include leading QBR/MBR cadence, building brand relationships across founders and ops, maintaining account plans, monitoring fulfillment SLA trends, order velocity, and catalog coverage; managing churn prevention, escalation coordination with Ops/Warehouse, and developing custom
Required Qualifications
- 3–5 years of experience in account management, customer success, or strategic partnerships — preferably in a marketplace, logistics, e-commerce, or B2B SaaS context.
- Demonstrated track record of owning commercial outcomes (retention, expansion revenue, or upsell) within a named account portfolio.
- Strong analytical fluency — able to pull and synthesize data from BI tools (Looker, Mode, Snowflake) to build business cases and executive-level narratives.
- Excellent written and verbal communication; comfortable presenting to brand founders and operators with conviction and clarity.
- Experience managing escalations and cross-functional coordination under time pressure.
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