Account Manager - Franchise
RemoteUnited States
Job Summary
Serve as the strategic day-to-day point of contact for key corporate franchise and enterprise accounts, managing multi-channel strategies from inception through delivery. Monitor account health to identify friction points early, lead quarterly business reviews, and maximize client satisfaction through executive listening and NPS management. Own the end-to-end growth motion by driving upsells, renewals, and retention while forecasting key metrics and ensuring engagements maintain margin goals. Forecast and track quarterly revenue results and annual forecasts to support commercial ownership. Foster collaboration across internal production verticals to solve client problems and surface expansion opportunities.
Required Qualifications
- 5+ years as an account lead, Account Manager, Key Account Manager, or Account Executive in a digital marketing/advertising agency supporting franchise or B2B/B2C enterprise clients
- Strong, well-rounded understanding of digital marketing channels including Paid Media, SEO, Website Development, Analytics, and UX
- Demonstrated experience and success in sales, account growth, upselling, and owning client retention metrics
- Exceptional listening, negotiation, and presentation abilities with proven success building rapport with business executives
- Highly proactive in identifying business development opportunities, juggling complex agency projects, and navigating high-growth environments
- Sharp attention to detail, strong organizational skills, and the ability to grasp overarching client business goals
- Must be a legal resident currently residing in one of the 50 United States
Desired Qualifications
- Experience leading franchise or non-franchise enterprise accounts
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