Account Manager
$420,000–$420,000 year
HybridCongleton, England, United Kingdom
Job Summary
Own a panel of existing customer accounts and become the first point of contact for advice, guidance, and service via telephone, face-to-face, or email. Deliver on service queries and escalations, while actively identifying opportunities to upsell, cross-sell, and flag new business prospects. Maintain accurate records and promote the customer portal by running CIO sessions for stakeholders. This Account Manager role is based in Congleton with a transition to hybrid working after six months. The position sits within a £1bn valued tech scale-up serving over 30,000 customers, offering a competitive package including £12k commission, a car allowance, and extensive benefits such as 25 days of holiday and cycle-to-work schemes.
Required Qualifications
- Account management experience within the technology industry — essential
- Excellent communication skills, whether that's on the phone, in writing or face to face
- The confidence to present to customers, including senior stakeholders
- Strong time management and the ability to prioritise a busy workload
- A keen eye for detail and accuracy
- A team player who's just as comfortable working independently
- The ability to explain technical detail in plain English
- A genuine customer-first mindset
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