Account Manager
Remote · United States
Job Summary
Account Manager to own post-sale lifecycle for enterprise Salesforce-native DevOps platform Flosum, focusing on renewals, expansions, and long-term customer success. Lead multi-threaded stakeholder engagement, identify upsell/cross-sell opportunities, forecast renewal/expansion revenue in Salesforce, and advocate for customers by surfacing product feedback to leadership. Collaborate with Sales, Customer Success, and Product to drive time-to-value and high gross revenue retention while navigating complex contract negotiations and procurement cycles.
Required Qualifications
- 6+ years in Account Management, Sales, or a quota-carrying role in B2B SaaS
- Demonstrated track record of meeting or exceeding GRR, NRR, upsell, and renewal targets on enterprise accounts ($100K+ ACV)
- Strong executive presence — comfortable engaging VP and C-level stakeholders in strategic conversations
- Experience managing complex, multi-stakeholder accounts with long sales cycles
- Excellent written and verbal communication skills; ability to build trusted advisor relationships
- Strong commercial acumen — able to construct ROI narratives and business cases for expansion
- Experience working with SaaS platforms, preferably in the Salesforce ecosystem
- Strong understanding of Salesforce (Admin, DevOps, or development lifecycle concepts preferred)
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