Account Manager
On-siteAntwerpen, Flanders, Belgium
Job Summary
Cultivate relationships with key business stakeholders to deepen client partnerships and identify upsell, cross-sell, and renewal opportunities. Monitor account health through regular client meetings, analyze financial metrics to ensure consistent payment schedules, and refine success criteria as needs evolve. Lead client onboarding, scope implementation timelines, and drive product adoption by presenting quarterly strategy reviews and resolving escalations with Global Operations teams. Maintain a close pulse on client metrics using Salesforce data to continuously improve the client experience. Requires 2-4 years of sales/account management experience, fluency in English and Flemish, and a background in logistics or supply chain.
Required Qualifications
- Professional fluency in English and Flemish
- 2-4 years of experience in a sales/account management or a client facing role
- Client-centric: obsessed with client outcomes, doing what it takes to deliver the client's expectations, understanding your client's current and future business goals and challenges and translating those into relevant solutions and strategic account planning
- Hands-on, process-oriented, structured thinking with strong problem-solving skills
- Deeply curious: always working to understand the client's needs and learn how Flexport can best meet them
- Next-level attention to detail: enjoy combing through the metrics and details to identify opportunities to improve internally or better manage the client relationship
- Strong business acumen
- Proven track record of (cross)selling a product
- Strong focus on growing your customers through a consultative approach
Desired Qualifications
- A background in logistics, freight forwarding, or supply chain
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