Account Manager
$35,200–$48,400 year
On-siteMilan, Lombardy, Italy
Job Summary
Cultivate and grow relationships with key business stakeholders to deepen client engagement and identify upsell, cross-sell, and renewal opportunities. Monitor account health, financial metrics, and client success criteria while leading onboarding, implementing standard operating procedures, and guiding project timelines. Partner with Global Operations to address escalations, solve issues efficiently, and drive product adoption through quarterly strategy reviews and consultative account planning. Maintain a close pulse on client financials to ensure consistent payment schedules and refine success criteria as needs evolve.
Required Qualifications
- 2-4 years of experience in a sales/account management or a client facing role
- Client-centric: obsessed with client outcomes, doing what it takes to deliver the client's expectations, understanding your client's current and future business goals and challenges and translating those into relevant solutions and strategic account planning
- Hands-on, process-oriented, structured thinking with strong problem-solving skills
- Deeply curious: always working to understand the client's needs and learn how Flexport can best meet them
- Next-level attention to detail: enjoy combing through the metrics and details to identify opportunities to improve internally or better manage the client relationship
- Strong business acumen
- Proven track record of (cross)selling a product
- Strong focus on growing your customers through a consultative approach
- CV in English
Desired Qualifications
- A background in logistics, freight forwarding, or supply chain is preferred
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