Account Manager, Flex
On-siteRock Hill, South Carolina, United States
Job Summary
Account Manager, Flex at Riverstone Logistics is responsible for owning the post-sale lifecycle for strategic customer accounts, driving retention and expansion, and delivering measurable value from the Riverstone platform. The role requires building trusted relationships across customer stakeholders, coordinating with Operations, Sales, Finance, and IT to ensure high-quality service, leading regular check-ins and business reviews, identifying opportunities for account expansion, and advocating for customer-driven improvements. Key skills include customer relationship management, cross-functional collaboration, problem solving, data-driven decision making, and strong communication. The ideal candidate will have 1-2 years in logistics/customer-facing roles, experience with enterprise accounts, familiarity with TMS and logistics processes, and a customer-first mindset, supported by a Bachelor’s degree in business, supply chain, or related field.
Required Qualifications
- 1-2 years of logistics, transportation, or brokerage experience in customer-facing or account management roles.
- Proven ability to manage multiple priorities and high-volume operations in a fast-paced environment.
- Strong working knowledge of TMS platforms and logistics lifecycle processes.
- Excellent verbal and written communication skills, with a customer-first approach.
- Demonstrated problem-solving skills and ability to think strategically.
- Proficient in Microsoft Office, especially Excel; ability to learn new systems quickly.
- Bachelor's degree in business, Supply Chain, or related field.
- Experience managing or supporting enterprise-level accounts.
- Prior exposure to final mile or dedicated delivery operations is preferred.
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