Account Manager
$120,000–$140,000 year
Remote · United States
Job Summary
Account Manager at Firstup: Own renewal, upsell, and cross-sell within an assigned book of business, driving ARR growth while building executive-level relationships across Director, VP, and SVP-level stakeholders. Develop and maintain strategic account plans, identify whitespace opportunities, and collaborate with Customer Success to ensure adoption, retention, and expansion. Deliver value-driven Executive Business Reviews, forecast using SFDC and Clari, and leverage MEDDPICC to qualify opportunities and navigate complex sales cycles. Build pipeline, learn assigned accounts to position Firstup’s Digital Employee Experience platform to measurable business outcomes, and drive long-term customer growth.
Required Qualifications
- Bachelor’s Degree in Sales, Business Administration, or related field of study, or equivalent experience
- Four or more years of experience in Enterprise SaaS sales and Account Management
- Proven experience driving renewals, expansion revenue, and pipeline generation within existing customer accounts
- Experience preparing renewal proposals, account planning, territory strategy, and sales forecasting
- Experience managing and maintaining forecasts using CRM and forecasting platforms such as SFDC and Clari preferred
- Demonstrated success achieving quota attainment in a high-performing sales organization
- Experience selling complex software solutions to executive stakeholders within enterprise or Fortune 500 organizations
- Experience leveraging consultative sales methodologies such as MEDDPICC preferred
- Strong executive presence with exceptional relationship-building, communication, and presentation skills
- Experience partnering closely with Customer Success and cross-functional teams to support customer retention and growth
- Ability to use customer data, usage insights, and business outcomes to demonstrate value and justify expansion opportunities
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