Account Manager

Manage day-to-day operations of an assigned security contract, including scheduling, payroll accuracy, and contract compliance reporting. Serve as the primary client contact by maintaining regular communication, proactively addressing concerns, and ensuring overall client satisfaction. Handle escalated security incidents and emergency situations in accordance with post orders and FCS policy. Develop assigned security personnel through coaching, counseling, performance evaluations, and disciplinary action while managing the full employee lifecycle from onboarding to termination. Coordinate staffing needs with recruiters and the Regional Director of Operations, ensure staff access to post orders, and conduct on-the-job training for site-specific requirements. Utilize WinTeam for scheduling, billing, and compliance reporting. Meet all contractually scheduled hours with minimal unbilled overtime and manage uniforms, equipment, and vehicles. Resolve employee grievances in coordination with HR and maintain accurate personnel file updates.