Account Manager
On-siteFullerton, California, United States
Job Summary
Receive and coordinate daily assignments from the Sales Manager, including customer RFQs and follow-up requests. Source RFQ line items using company resources such as database history, ILS, PartsBase, and other industry tools. Collaborate with Procurement, Expeditors, and Sales Coordinators to ensure timely quote preparation and order fulfillment. Generate and submit accurate customer quotations using the company's ERP system by the end of each business day. Resolve issues related to rejected items, stock shortages, lead times, pricing, and customer order requirements. Communicate with vendors and customers regarding product availability and order status. Maintain accurate sales records and customer information within company systems. Assist in achieving departmental sales goals and customer satisfaction objectives. Serve as the department lead in the absence of the Sales Manager. Support continuous process improvements and team collaboration.
Required Qualifications
- Bachelor's degree in Business or a related field
- 3–4 years of sales experience in the aerospace industry
- Proficient in Microsoft Excel
- Proficient in ERP software
- Strong verbal and written communication skills
- Ability to work effectively in a cross-functional team environment
- Basic math skills, including percentages, margins, and markups
- Strong organizational skills
- Problem-solving skills
- Customer service skills
- Ability to manage multiple priorities in a fast-paced environment
Desired Qualifications
- Previous experience in aerospace brokering
- Previous experience in MRO (Maintenance, Repair & Overhaul)
- Previous experience in aerospace trading
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