Account Manager - Express Scripts - Hybrid
$75,200–$125,300 year
On-siteSt. Louis, Missouri, United States or Bloomington, Minnesota, United States
Job Summary
Manage day-to-day client relationships by providing preventative consultation, analyzing benefit plans, and resolving issues across all operational areas. Execute timely benefit requests including changes, upsells, new groups, and terminations while leading internal meetings to ensure collaboration and quality standards. Proactively review performance metrics to promote client satisfaction, profitability, and retention through monthly and quarterly presentations comparing specific measures against the book of business. Collaborate with Account Directors on client activity and service needs, utilizing technology and processes to anticipate expectations. Travel overnight up to 20% as part of this hybrid role within Evernorth Health Services.
Required Qualifications
- Bachelor's degree in related field or 11 to 14 years of experience
- 5-8 years relevant experience with Bachelor's Degree or Master's degree and 3-5 years of relevant experience
- Excellent PC skills including Microsoft Office and Internet experience
- Excellent verbal and written communication and presentation skills
- Strong analytical and problem solving skills
- Strong focus on book of business client satisfaction and client retention results
- Demonstrated ability managing projects, utilizing proven project management processes
- Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency
- Ability to travel overnight up to 20%
- Internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload
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