ACCOUNT MANAGER - Entry Level
On-siteFlorida, United States
Job Summary
Manage existing customer accounts and establish new clients in the Central Florida territory through proactive communication and day-to-day support. Serve as the first line respondent to client escalations, ensuring efficient issue resolution and compliance on deliverables while coordinating information flow between clients and the company. Maintain daily contact with customers, attend Quality Assurance meetings, and provide regular documentation of account activity and call reports. Represent the company in industry organizations, trade shows, and networking events to promote positive relations and develop knowledge of market trends and brand products.
Required Qualifications
- Entry-Level Account Manager
- Customer service & sales or marketing experience
- Manage a designated territory
- Build strong strategic relationships
- Provide coordination and flow of information between clients and the company
- Client retention
- All client communications
- Issue resolution
- Compliance on client deliverables
- Be the first line respondent to client issues
- Ensure client issues are dealt with in an efficient manner
- Inform management of any problems that may arise
- Target key relationships with customers
- Communicate directly daily
- Attend Quality Assurance meetings
- Perform in-services for clients
- Provide regular input/documentation on all account activity
- Include status and call reports
- Work with Sales Manager and other Account Managers
- Set proper client expectations
- Participate in conference calls
- Participate and professionally represent the company in industry related professional organizations
- Attend trade shows
- Attend community events
- Attend networking events
- Develop and maintain knowledge of market trends
- Develop and maintain knowledge of competition
- Develop and maintain knowledge of customers
- Develop and maintain knowledge of company and brand products and services
- Develop and maintain knowledge of sales policies
- Develop and maintain knowledge of SOPs
- Adhere to sales policies and procedures
- Communicate with multiple levels of health care representatives
- Promote positive relations with clients
- Promote positive relations with employees
- Assist with special projects
- Complete special assignments as designated by management
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