ACCOUNT MANAGER - Entry Level
On-siteColumbia, Maryland, United States
Job Summary
Manage existing customer accounts and establish new clients in Philadelphia, Northern Delaware, Northern Maryland, and Virginia by providing proactive communication, day-to-day support, and compliance on client deliverables. Serve as the first line of response for client escalations, ensuring efficient issue resolution and daily coordination between clients and the company to maintain high satisfaction levels. Build strong strategic relationships through direct daily communication, attend Quality Assurance meetings, and represent the company at industry events and networking opportunities. Provide regular documentation of account activity, including status and call reports, while maintaining knowledge of market trends, competition, and company products.
Required Qualifications
- Valid state-issued Driver License
- clean driving record for the past five years
- own reliable transportation
Desired Qualifications
- Bachelor's degree in business administration, sales, or relevant field preferred
- 1-2 years of previous sales experience preferred
- Experience with CRM software (e.g., Salesforce, Zoho CRM, or HubSpot)
- MS Office (particularly MS Excel)
- ability to learn proprietary software and new software as it is installed/developed
- Ability to juggle multiple account management projects at one time
- Strong organizational, presentation, and influencing skills
- Strong verbal and written communication skills
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