Account Manager - English-speaking Markets
RemoteUnited Kingdom
United KingdomRemoteFull Time
Full Time
Job Summary
Own the end-to-end commercial relationship for a portfolio of merchants across UK, Ireland, US, and other English-speaking markets. Validate product adoption and drive quarterly upsell plans to generate expansion revenue while managing renewals based on account health. Collaborate with the Technical Hub to translate technical expertise into clear ROI narratives for stakeholders. Identify cross-sell opportunities for the Sales team and adapt the commercial approach to local e-commerce dynamics. Operate autonomously in a fully remote environment to manage your own pipeline and priorities.
Required Qualifications
- 5+ years of experience in a similar Account Management, Customer Success, or Client Services position
- Ideally carrying both retention and growth targets
- Solid understanding of e-commerce fundamentals: customer acquisition, on-site conversion, and the growth levers merchants care about
- Working knowledge of SEO and SEA
- Comfort discussing conversion-rate KPIs with e-commerce stakeholders
- A marketing & sales-first profile rather than a technical/data-first one
- Track record of owning a client relationship end-to-end: demonstrating value, driving expansion, negotiating renewal
- Comfortable operating autonomously in a fully remote environment
- Managing your own pipeline and priorities without close supervision
- Fluent English
- A background we'd love to see: a former CSM at a marketing or digital agency, with experience owning client growth targets and contributing to new-business pitches or RFP responses
Desired Qualifications
- Experience responding to RFPs / tender processes to win new accounts
- French or other European languages
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