Account Manager - E-commerce Marketing Agency
RemoteRomania
Job Summary
Manage assigned clients and stores by planning, briefing, monitoring, and executing email, SMS, pop-up, and flow marketing campaigns to drive conversions and sales. Oversee client-agency relationships, handle communications, write reports, and supply information to ensure campaigns are designed and executed effectively. Lead teams of Copywriters, Designers, and Associates to outline calendars, delegate creative work, and oversee timely delivery. Collect and analyze consumer data to understand trends, set weekly goals, and optimize revenue through A/B testing. Collaborate with cross-functional teams to troubleshoot issues, prevent client churn, and identify upselling opportunities. Maintain high work standards while reporting performance metrics and participating in regular team calls and training sessions.
Required Qualifications
- extensive working experience in managing client accounts effectively
- experience in email marketing
- experience managing a team consisting of marketing professionals (such as Account Managers' Associates, Designers, Copywriters, and other team members)
- ability to act swiftly upon receiving urgent requests from clients
- ability to work consistently with high levels of accountability
- considerable leadership and managerial experience
- strong communication, presentation, and interpersonal skills
- experience working with remote teams and team members from different countries
- any account management or agency experience
- at least 12 months of experience working in a digital marketing role
- at least 6 months of working experience in an email marketing field
- proven track record of achieving success in a leadership role
- ability to lead a team of creatives to deliver quality work that meets the needs of clients
- ability to work independently without compromising on work standards
- highly accountable, responsive, and excellent ability to meet deadlines
- great aptitude for working with people, problem-solving, and thinking critically / analytically
- growth and results-driven mindset
- ability to handle and implement constructive criticism
- ability to learn and adapt quickly
- excellent time management skills
- high levels of focus, productivity, and efficiency
- ability to clearly and effectively communicate with clients as well as marketing professionals in our Service Department
- great problem-solving skills
- ability to possess excellent verbal and written communication skills in English
- fluency in English
- availability and responsiveness during office hours (Mondays to Fridays between 3-6 PM BCN time)
- consistent work of 30-35 hours per week (i.e, 140 hours per month)
- stable internet connection and a laptop or PC
- ability to attend virtual video conferences
Desired Qualifications
- Having been an Account Manager before
- any agency experience
- Preference will be given to candidates who have worked with remote teams and team members from different countries
- any account management or agency experience
- Any remote work experience
- Any knowledge or experience with email marketing, e-commerce, or Klaviyo
- Familiarity with working autonomously and managing your time (remote work experience is a plus)
- Any knowledge or experience with email marketing, e-commerce, or Klaviyo is a huge plus
- Familiarity with working autonomously and managing your time (remote work experience is a plus)
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