Account Manager
On-site · Hounslow, England, United Kingdom
Job Summary
Account Manager responsible for building robust, sustainable relationships with customers within the luxury airline catering space; acts as an ambassador across internal functions (operations, health and safety, menu development, senior management) to drive continuous improvement, compliance, and delivery of contractual obligations; uses data to inform decisions, coordinates audits and KPI performance, manages inventory discussions with clients, and supports in coordinating trials and action plans. Requires strong airline/related industry experience, excellent interpersonal and presentation skills, team leadership, and a strategic, data-driven mindset.
Required Qualifications
- Strong airline industry experience or demonstrable relevant industry experience (catering, logistics, retail, hospitality, operational)
- Demonstrable account management / customer services experience
- Strong interpersonal skills
- Good presentation and team leadership skills
- Passion for providing excellent customer service
- Basic Food Safety and Hygiene understanding
- Ability to think strategically and commercially
- Strong analytical and numeracy skills
- Process driven and comfortable with complex data requirements
- Developing skills in forward planning with experience of Project Management related work
- Proficient IT skills (Excel, Word, PowerPoint) and willingness to learn other systems
- Effective written and verbal communication in English
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