Account Manager, Digital Marketing
Remote
EXPIREDRemoteFull TimeSmall
Full TimeSmall
Job Summary
Manage marketing services customers as the primary point of contact, proactively addressing needs, resolving issues, and building long-term relationships. Drive revenue growth by recommending enhanced services, optimizing campaign performance, and negotiating contract renewals while ensuring quarterly retention targets are met. Execute recurring Customer Campaign Follow Up Calls, analyze campaign data to provide actionable insights, and lead client meetings to present services effectively. Coordinate internal teams for seamless campaign execution, respond promptly to inquiries, and contribute to onboarding and peer training.
Required Qualifications
- 3+ years of account/client management and customer success experience in a client facing role
- Strong track record of achieving retention, upsells, and growth targets that lead to driving additional business
- Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
- At least 3 year experience with CRM tools and Microsoft Office Suite
- Digital Marketing Experience strongly preferred but not required
Desired Qualifications
- Bachelor's degree in business, marketing, or a related field is a plus
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