Account Manager
RemoteSouth Africa
Job Summary
Own the day-to-day relationship for a portfolio of clients across financial services, telecoms, and retail, driving renewals and RFPs with support from your line manager. Build deep familiarity with our Analyse and Engage platforms to guide clients on solving key business problems and ensure data adoption across their teams. Act as the first point of contact for queries, resolve issues promptly, and help clients extract value through dashboard builds, insight walkthroughs, and platform training. Brief the analytics team on reporting requirements, quality-check outputs for accuracy, and manage change requests while proactively communicating risks. Develop growth strategies, pursue upsell and cross-sell opportunities, and track client forecasts. Draw up proposals, maintain accurate documentation, and support the Finance team on overdue payments. This mid-level client service role offers a clear path to Senior Account Manager within a remote-first culture based in Johannesburg and Cape Town.
Required Qualifications
- A tertiary qualification
- 3+ years of experience in a client-facing or account management role
- Strong relationship-building and communication skills, both in writing and in person
- Experience managing multiple clients or projects simultaneously, with excellent attention to detail
- Analytical problem solving and confidence working with quantitative and qualitative data
- Proficiency in MS Word, PowerPoint, and Excel
- Comfort learning and navigating new web-based software applications
- Target-driven, determined, and energetic
- The ability to work flexibly in a fast-paced, performance-orientated environment
- A collaborative colleague who builds strong relationships internally as well as externally
- A curious, always learning personality
- Excitement by the scale and potential of the DataEQ vision
- Able to travel locally
Desired Qualifications
- Exposure to customer experience, CX metrics, or social media analytics
- Experience in financial services, telecoms, or retail sectors
- Experience presenting insights or research findings to senior client stakeholders
- Familiarity with client success, renewals, or upsell processes
- Interest in automation, AI, and process optimisation
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