Account Manager / Customer Success
$70,000–$110,000 year
RemoteUnited States
EXPIREDUnited StatesRemoteFull Time$70,000–$110,000 yearBachelors DegreeeCommerceSmall
Full TimeBachelors DegreeSmalleCommerce
Job Summary
Be the main point of contact for all client day-to-day communication and oversight while acting as a long-term strategic advisor. Craft agendas, host weekly meetings, and manage action items for key accounts. Collaborate with cross-functional teams to communicate product initiatives and project manage catalog updates, marketing campaigns, and reporting requests. Analyze account performance to deliver optimization updates and work with product and engineering on feedback loops and bug resolutions. Support onboarding for new acquisition clinics and nurture corporate relationships to drive platform loyalty.
Required Qualifications
- 4+ years in account management
- Bachelor's Degree
- Exceptional verbal, written, and presentation skills
- Comfortable in front of Senior leadership contacts
- Excellent time and process management skills
- Experience in developing client facing reports with actionable insights and recommendations
- Experience in developing and presenting data analyses and partner business reviews
- Strong working knowledge of entire Microsoft Office suite
- Interest in client relationship building
- Willingness to travel for client-facing events
- A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment
- 100% remote within the USA
- Employment is contingent upon successful completion of a background check
Desired Qualifications
- Acting in a customer success capacity
- Being a long term strategic advisor to clients
- Crafting agendas
- Hosting weekly meetings
- Staying on top of action items for key accounts
- Collaborating with cross-functional counterparts
- Project managing catalog updates
- Project managing marketing campaigns
- Project managing ad hoc reporting requests
- Analyzing account performance
- Creating presentations to deliver performance updates
- Identifying optimization opportunities
- Working with product and engineering on client feedback loop
- Bug identification
- Bug resolutions
- Working with onboarding and implementation
- On-boarding new acquisition clinics
- Nurturing Corporate relationships
- Driving affinity, loyalty, and trust in the Vetcove HD platform
- Experience with the Vetcove product
- Experience with the Vetcove HD platform
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