Account Manager / Customer Specialist

Contact all customers whose Rental Agreements have expired to determine their needs, expectations, or problems, prioritizing education and re-selling the agreement over simple collection. Demonstrate diligence, urgency, impartiality, and consistency while handling field collections, de-installations, and voluntary merchandise turn-ins. Reach out to references on accounts that do not return calls and mail letters according to the established program. Recognize and create opportunities to renew customer agreements, either by phone or by visiting the customer's residence as dictated by company policy. Fluency in English is required, with Spanish fluency highly desirable. Valid state driver's license with a clean driving history is mandatory, and the role includes drug screening and background checks. Prior experience in sales, rental, or account management is very helpful.