Account Manager / Customer Programme Manager
On-siteFairford, England, United Kingdom
Job Summary
Manage assigned customer accounts as the primary interface for operational and commercial matters, leading meetings, business reviews, and strategic discussions to drive satisfaction and retention. Build strong relationships, resolve escalations, and proactively identify expansion opportunities while ensuring delivery, quality, and service commitments are met. Drive profitability by managing pricing, costs, and margins; oversee contract execution, secure payment collection, and forecast revenue and backlog accurately. Collaborate with Sales, Engineering, and Operations to execute orders, maintain ERP data, and monitor industry trends for risk mitigation. Report regularly to leadership on account status, opportunities, and outlook. Based at the Fairford site with occasional UK and international travel required.
Required Qualifications
- Proven project management experience
- Ability to read and analyse periodicals, business reports, correspondence and procedure manuals
- Ability to read a P&L, calculate figures and amounts such as discounts, interest, commissions, proportions, percentages
- Ability to collect data, solve practical problems and deal with a variety of concrete variables in situations where only limited standardisation exists
- Ability to use MS Office software, including building spreadsheets, databases, gantt charts, slide presentations, and business systems software (CRM, ERP)
- Some UK, and occasional international travel
- Baseline Personnel Security Standard (BPSS)
- Undertake pre and during employment drug and alcohol testing
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