Account Manager, Corporate
HybridSurry Hills, New South Wales, Australia
Job Summary
Build trusted relationships with enterprise customers and deliver engaging platform training virtually and in person. Configure and maintain client accounts by creating keyword and Boolean searches, then help users solve challenges and uncover new ways to use the media intelligence platform. Produce reports, media summaries, and transcripts while monitoring developing news to escalate significant events. Work closely with internal teams to advocate for client needs and ensure requests are completed accurately and on time. This relationship-focused role supports onboarding and strategic support for Australia's leading organisations.
Required Qualifications
- 1–2 years' experience in Account Management, Customer Success, Client Services or another customer-facing role
- Excellent relationship-building and communication skills
- The ability to manage multiple priorities in a fast-paced environment
- A proactive, solutions-focused approach to customer support
- Confidence in explaining technical concepts to non-technical users
- A genuine interest in Australian media, news and current affairs
Desired Qualifications
- SaaS experience
- experience with Media monitoring, media intelligence or social listening platforms
- experience with CRM systems, project management tools or Excel
- experience with Boolean search queries
- Communications, Media, Journalism or Public Relations
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