Account Manager, Corporate
$96,000–$120,000 year
RemoteUnited States
Job Summary
Maximize retention rate across the book of business while forecasting retention rates and identifying revenue at risk to prevent churn. Increase adoption of AlphaSense solutions into other business units of existing clients to uncover new opportunities and exceed revenue goals. Collaborate with Account Executives to identify growth opportunities and partner with them to craft compelling messaging for prospective users. Cultivate relationships with users and key stakeholders to ensure AlphaSense is viewed as a business partner rather than a vendor. Hold Business Reviews with key stakeholders and conduct consistent proactive outreach with material information. Serve as the advocate for AlphaSense to the client and the client advocate within AlphaSense, acting as the main point of contact for inbound queries, outbound engagement, and renewal discussions. Acquire value stories and product feedback from clients to assist with product development, marketing, and sales efforts.
Required Qualifications
- strong ability to develop instant rapport with new people
- demonstrated success at managing and growing relationships within Fortune 1000 clients
- strong business acumen
- commitment to effective processes and tactics
- natural intellectual curiosity
- ability to learn and adapt quickly
- understanding of best practices for client engagement within a SaaS environment
- exceptional oral, written and presentation skills
- ability to distill and explain complex issues in simple terms
- ability to set the example for grit, work ethic, initiative, enthusiasm and commitment amongst your peers
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