Account Manager, Communities_Eastern USA

Senior Account Manager for ID.me Communities is responsible for the health, retention, and aggressive expansion of select commercial and eRetailing accounts within the Communities segment (e.g., Military, First Responders, Students, Teachers, Nurses). You’ll own revenue growth through 100% net retention via renewal management and land-and-expand opportunities within existing portfolios, leading end-to-end expansion opportunities from discovery to contract amendment and closing. You’ll manage renewal processes starting 180 days out, mitigate churn, navigate complex procurement hurdles for multi-year renewals and master service agreements, and collaborate with Marketing, Solutions Consulting, and Customer Success to ensure customer satisfaction and success. You will engage with key decision-makers in procurement, translate performance data into ROI during Executive Business Reviews, and serve as the strategic liaison between customers and Product teams to influence the roadmap based on retail-specific needs. Strong commercial acumen, analytical thinking, and collaborative leadership are essential to drive growth, retention, and customer value in a fast-growing enterprise software environment.