Account Manager - Commercial Sales
RemoteMumbai, Maharashtra, India
Job Summary
Own a portfolio of strategic customers with accountability for long-term revenue growth and retention. Identify expansion levers using usage data, customer maturity, and business goals to drive multi-product upsell and cross-sell. Engage confidently with engineering leaders, technical stakeholders, and executive buyers to strengthen relationships and accelerate account growth. Ensure predictable renewals by reinforcing value and mitigating risks in partnership with internal teams. Maintain strong Salesforce hygiene to support forecasting and decision-making. Report to the Sales Manager. Based in Mumbai with remote-first flexibility.
Required Qualifications
- Bachelor's degree
- Engineering / Technology background
- 2 - 5 years experience explicitly aligned to Account Management, Farming, Expansion, Upsell / Cross-sell
- Willingness to work region-aligned time zones, based on customer coverage
- Passionate about tech and SaaS
- extreme customer centricity and empathy
- strong desire to work in a fast-paced, self-directed start-up environment
- Solid understanding of Software SaaS/ SaaS adjacent business models
- high degree of comfort and skill in selling to and engaging with technical audiences and executive-level stakeholders
- Global Market Experience (Preferred): Previous exposure or success in international sales and account management
- Own a portfolio of strategic customers with accountability for long-term revenue growth and retention
- Strong understanding of upsell, cross-sell, and renewal mechanics across multi-product SaaS portfolios
- Proven ability to identify expansion levers using usage data, customer maturity, org structure, and business goals
- Ability to engage confidently with engineering leaders, technical stakeholders, and economic buyers
- Strong grasp of SaaS business models and comfort selling into technical organizations
- Own a defined book of strategic accounts with full responsibility for retention, expansion, and net revenue growth
- Develop trusted relationships with technical user, and executive stakeholders
- Ensure predictable renewals by reinforcing value, outcomes, and ROI ahead of contract milestones
- Identify and mitigate renewal or contraction risks in partnership with Internal teams
- Act as the central point of ownership across internal teams
- Maintain strong Salesforce hygiene to support forecasting and decision-making
- Own & Grow Strategic Accounts and Build Customer Partnerships
- Engage customers through regular in-person meetings, including onsite visits, to strengthen relationships and accelerate account growth
Desired Qualifications
- Engineering / Technology background preferred
- Global Market Experience (Preferred): Previous exposure or success in international sales and account management will be considered a significant plus
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