Account Manager (Commercial Landscape)
$80,000–$90,000 year
On-siteHillside, New Jersey, United States
Job Summary
Oversee field operations for a portfolio of landscape maintenance clients by conducting regular site walkthroughs, resolving client concerns, and assessing enhancement needs. Develop accurate estimates and bid proposals for new and existing clients while generating referrals and communicating leads to the Business Developer. Build long-term relationships to drive client satisfaction, retention, and ancillary sales, ensuring timely account renewals and acceptable gross margins. Lead and facilitate crew hiring, training, and coaching while maintaining CRM documentation and monitoring accounts receivable. Collaborate with the Operations Manager and Branch Manager to ensure service delivery meets expectations and branch financial goals are met.
Required Qualifications
- Associate's or Bachelor's degree in a business-related field, or equivalent experience in a customer-focused service industry
- Minimum 3 years of experience in customer service, management, and leadership, preferably in the landscaping industry or local marketplace
- Strong written and verbal communication skills
- Demonstrated leadership and coaching abilities
- Ability to foster collaboration and teamwork
- Ability to travel by car, train, and plane
- Position needs to be able to traverse uneven grounds and walk on job sites with clients and the branch team for periods of time up to 4 hours
- Ability to maintain, in your possession at all times, required medications to address any known allergic reactions should they occur
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