Account Manager, Commercial Employer - Hybrid - Express Scripts
On-siteSt. Louis, Missouri, United States
Job Summary
Manage day-to-day client relationships through comprehensive knowledge of benefit plans and product offerings, providing preventative consultation, analysis, and issue resolution. Execute all client benefit requests, including changes, upsells, new groups, and escalations, while leading internal meetings to ensure timely implementation and quality standards. Proactively review performance metrics to promote client satisfaction, profitability, and retention, presenting operational data monthly or quarterly to drive upsell opportunities. Collaborate with Account Directors on client activity and expectations, utilizing technology and processes to anticipate needs. Travel overnight up to 20% as part of the core client account team focused on overall satisfaction and retention.
Required Qualifications
- Bachelor's degree in related field or 11 to 14 years of experience
- 5-8 years relevant experience with Bachelor's Degree or Master's degree and 3-5 years of relevant experience
- Excellent PC skills including Microsoft Office and Internet experience
- Excellent verbal and written communication and presentation skills
- Strong analytical and problem solving skills
- Strong focus on book of business client satisfaction and client retention results
- Demonstrated ability managing projects, utilizing proven project management processes
- Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency
- Ability to travel overnight up to 20%
- Internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload
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