ACCOUNT MANAGER / COLLECTION SPECIALIST

Contact all customers whose Rental Agreements have expired to determine their needs and create opportunities for renewal, prioritizing education and re-selling the agreement over simple collection. Manage accounts with diligence, urgency, and consistency by making extensive telephone calls, visiting customer residences to discuss accounts or retrieve merchandise, and contacting references for accounts that do not return calls. Handle field collections, de-installations, and schedule voluntary turn-ins of merchandise when bringing an agreement current is unlikely. Mail letters according to the established program while maintaining impartiality. This role requires a valid driver's license and clean driving history, with prior experience in sales, rental, or account collection being important.