Account Manager (Client Success)
$130,000–$180,000 year
Hybrid · Chicago, Illinois, United States or Boston, Massachusetts, United States
Job Summary
Senior Client Success Manager responsible for retention, renewals, expansions, and long-term value for a portfolio of strategic customers. Build Mutual Success Plans, identify expansion opportunities, manage executive-level conversations, act as Voice of the Customer, ensure ROI from Later’s products, and collaborate across Sales, Services, Product, Support, Finance. Requires strong commercial judgment, CRM and forecasting rigor, and ability to drive net revenue retention through renewals and cross-sell. Demonstrates the ability to establish trust-based relationships with senior stakeholders, lead cross-functional initiatives, and stay current on influencer marketing/trends. Compensation involves a $130k-$180k OTE salary range with open remote options for select positions and multiple office locations including Boston, MA; Vancouver, BC; Chicago, IL; and Vancouver, WA.
Required Qualifications
- 5+ years of experience in a revenue-owning role (Client Success, Strategic Account Management, Account Executive, or similar).
- Proven experience retaining and growing revenue within enterprise or mid-market accounts.
- Background in influencer marketing, martech, SaaS, or agency environments.
- Demonstrated success building and forecasting pipeline tied to renewals, upsells, and cross-sell.
- Exceptional written, verbal, and presentation skills, with the ability to influence senior decision-makers.
- Strong cross-functional collaboration experience across Sales, Product, Services, Support, and Finance.
- Track record of operating as a trusted advisor, translating customer goals into clear, actionable strategies.
- Ability to identify, engage, and retain key stakeholders in fast-changing customer organizations.
- Comfort operating in ambiguity, prioritizing effectively, and maintaining momentum in a high-growth environment.
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