Account Manager, Client Services
On-siteLondon, England, United Kingdom
Job Summary
Execute the campaign delivery process and provide daily support to the wider account team by acting as the primary point of contact for clients throughout the campaign life cycle. Develop working relationships with clients to define actionable briefs for tier 2 and tier 3 campaigns, while interrogating deliverables to ensure they exceed expectations. Manage the total client satisfaction process by identifying issues, escalating risks, and maintaining up-to-date campaign project plans using Essence tools. Lead the end-to-end invoicing process, ensuring budget management, reconciliation approvals, and timely invoicing. Support the wider team by fostering collaboration, providing development feedback, and potentially line managing up to one direct report.
Required Qualifications
- Strong written and verbal communication skills
- Strong organisational skills with a keen ability to prioritise and multi-task
- Ability to adhere to and meet deadlines
- Proven track record in managing client expectations
- Proven problem solving skills
- Ability to work independently
- Ability to collaborate in a team environment
- Detail oriented
- Responsive
- Deadline-driven
- Strong quantitative reasoning skills
- Thorough understanding of the campaign level financial management process from estimate to invoicing
- Degree educated or equivalent professional experience
- Proven and demonstrable experience at an Senior Account Executive role in digital media, advertising or marketing
- Potential to line manage 1 direct report
- Right to work in the UK
Desired Qualifications
- Desire to learn and advance
- Keen ability to prioritise and multi-task
- Ability to think outside of the box for creative solutions
- Ability to motivate and coach juniors on the team
- Demonstrate thorough understanding of the campaign level financial management process from estimate to invoicing
- Proven and demonstrable experience at an Senior Account Executive role in digital media, advertising or marketing
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