Account Manager
$110,000–$130,000 year
On-siteEast Brunswick, New Jersey, United States or Monroe Township, New Jersey, United States
Job Summary
Cultivate and expand client relationships to maintain 96-98% retention rates while exploring service diversification. Oversee delivery of services across all client sites, manage contractor hiring and performance assessments, and conduct quality control inspections to ensure compliance. Address client concerns, coordinate site visits, and develop strategic solutions using City Wide's CRM to manage interactions and performance reporting. Lead and develop your team, drive extra service sales against defined territory targets, and ensure adherence to company protocols.
Required Qualifications
- 3-5 plus year's sales and management experience in building maintenance, facility management or equivalent experience
- High School diploma
- Must have reliable transportation
- Highly detail oriented
- Excellent follow-through on commitments
- Positive and outgoing personality
- Great at building relationships
- Excellent verbal communication skills
- Strong written communication skills
- Proficient in Microsoft Office
- Knowledge of CRM database
Desired Qualifications
- Proven background in account management, sales, or a similar field within the service industry
- Strong leadership skills with experience in managing diverse teams
- Excellent problem-solving skills
- Organizational skills
- Technologically adept with experience in CRM systems
- Motivated by a fast-paced, results-driven environment
- Bachelor's degree
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